Your contractors are pros at what they do. When it comes to fixing leaky plumbing, properly installing an electrical outlet, repairing an HVAC system, no one is better.
And 90% of the time, everything goes according to plan, but what happens when you have a call-back, and an unhappy customer is reporting new issues?
When dealing with an upset or angry customer, the things you say and the actions you take can be positive or negative turning points as you navigate toward an amicable resolution.
TurningPoints will equip you with the verbal tools to successfully navigate the twists and turns of an interaction with an upset customer and arrive at a successful destination.
the mindset of the homeowner and what to expect.
the maze of emotional interaction.
issues in a way that is good for the homeowner as well as the company.
And in those rare cases that a solution can’t be reached, we’ll show them how to exit gracefully, with minimal impact to the reputation of you and or your company.
This will be really valuable to us.
James F.Nobody is talking about this stuff and the industry needs it!
Mark C.Use the form below to ask a question or schedule a consultation. We'll get back to you within a business day or two.